A text message reminder is sent to every patient that has a registered mobile number on their record. If you cannot attend your appointment please reply by texting back: CANCEL.
You can also contact the surgery by phone or face-to-face to cancel your appointment
Please note in order to offer the appointment to another patient who might need medical help we need a minimum of 1-hour notice.
Late Cancellations & DNA'S (Did Not Attend)
Please note any patient who fails to cancel or cancels late 2 x appointments during a 12 month period will not be able to pre-book any appointments until up to six months from the date of the last missed appointment.
During this period patients that need to see a GP or Nurse will be able to attend the Walk-In and Wait Clinic available every weekday between 8am-11am at the Ferryview Health Centre.