To reduce the risk of COVID-19 transmission, for the foreseeable future, the majority of the appointments will be carried out by telephone, video and online consultations. In some cases, the clinician might request to see you face-to-face, in which case an appointment will be made and you will be advised to wear a face-covering (click here for more guidance). All our staff wears Personal Protective Equipment when seeing patients. This will help minimise risk while continuing to ensure people get the care and advice they need.
If you have difficulties in communication or need an interpreter arranged in your language, please advise at the time of booking.
Please make one appointment for each member of the family who needs to be seen/contacted
Tips to make the most of your appointment
One problem per consultation- The clinician may not be able to deal with more than one or two of problems in one visit.
Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.
Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying. Write everything down beforehand if necessary.
Is this your first consultation with the Practice?– Please have a list of medication you are currently taking.
If you don’t understand, don’t be afraid to ask again – The clinician can explain what has been said or any words you did not understand.
Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a hospital consultant or require to attend for further tests. Make sure you know if you need to do anything and write it down if necessary.
If you are late for your Face-to-face appointment – you may not be seen. Please allow plenty of time when travelling to the Practice, going through health and safety procedures and if driving, to park your car.
Zero Tolerance – Please be respectful to other Patients and Staff at all times. Disruptive or abusive behaviour will not be tolerated and you may be de-registered from the Practice.