Appointments Information


Routine Appointments

If your condition is non-urgent or ongoing you should book a routine appointment. We aim to make this within reasonable time frames, but this may vary depending on seasonal changes in demand. You may have to wait longer if you wish to speak to a particular GP. 

  • In the event the Doctor requires to see you in person, please tell us if you wish for someone to accompany you during an examination or to a private room to discuss any matters. For more information on our Chaperone Policy , click here
  • Appointments times are based on our clinicians dealing with one or two problems in one appointment
  • It is Practice Policy to allow patients to choose whichever doctor they wish to attend in the Practice, however we do encourage continuity of care
Same-Day Appointments – Virtual Walk-In

Please note we offer a VIRTUAL Walk-in Clinic for registered patients, Monday to Friday.

This clinic is a “one problem only” service and runs from 08:00-12:00 am or until we reach the maximum number of patients. To book a Virtual Walk-In appointment please call Reception on 0208 319 5400.

Please also note during VIRTUAL Walk-In or Duty Call Back clinicians will not able to deal with:

  • Requests for repeat medication
  • Requests for extension of medical certificates
  • Requests for re-referrals
  • Any medical reports or letters
  • Proof of attendances for school/work
  • Immunisations/travel vaccinations o
  • Smears
Urgent Appointments – Duty Doctor Call back request

If you feel that you need to speak to the doctor urgently, we have a Duty Doctor on-call between 12.00 pm – 6:30 pm Monday to Friday. Please note this is for acute and urgent problems only. If you have a routine or ongoing problem please pre-book an appointment or call during Virtual Walk-in times. To request a Call Back from the Duty Doctor please call Reception on 0208 319 5400. Please note this is not a timed appointment, so please make sure you are available on the number provided throughout the afternoon.

Please note after 6:30 pm, on the weekend and bank holidays, if you need urgent help, you should access the out-of-hours services as usual by dialing 111.

Evening & Weekend Appointments

Additional appointments are available in the evening and at weekends. To book one of these appointments call the Practice and request a “Hub Appointment” However, these appointments will not necessarily be at your usual GP practice, but the health professionals treating you will be able to see your full medical record, with your consent.

There are 4 Central GP Access Hub Locations In Greenwich:

Eltham Access Hub

Greenwich Access Hub

Charlton Access Hub

The Thamesmead Access Hub

Out of Hours

Please note after 6:30 pm, on the weekend and bank holidays, if you need urgent help, you should access the out-of-hours services as usual by dialing 111.

Emergencies

For real life-threatening emergencies such as those below – RING 999

examples:

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident
Teenage Friendly – Can I see the GP or Nurse on my own?

We aim to offer services which are ‘teenage-friendly’. In summary, this means that:

  • We welcome teenagers and aim to put them at ease when they contact the practice
  • We can assure teenagers that confidentiality will be maintained if aged 12-16, and they ask to keep details of their consultations confidential or if they consult us about potentially sensitive issues
  • Teenagers are welcome to see/speak to a clinician on their own if they wish and are aged 12-16. We would however advise them to be joined by an adult where possible.

Sexual health advice is available, as is advice on other issues such as depression, drugs, alcohol and self-harm and we can advise teenagers about emergency contraception if required.

Can I see the GP or Nurse on my own?

Our doctors and nurses will listen to you and take your concerns seriously, sometimes, young people can find it more difficult than adults to talk about the underlying problem and the reason for seeing a GP.

As a young person, you can have a consultation on your own, with no lower age limit. Our reception staff can make an appointment for you to speak to a GP without a parent if you would prefer to.

For face-to-face appointments, if you come with a parent/carer/friend, you can still be seen on your own for part of the consultation while they wait outside.

People aged 16 or over are entitled to consent to their own treatment. This can only be overruled in exceptional circumstances.

Like adults, young people (aged 16 or 17) are presumed to have sufficient capacity to decide on their own medical treatment, unless there’s significant evidence to suggest otherwise.

Children under the age of 16 can consent to their own treatment if they’re believed to have enough intelligence, competence and understanding to fully appreciate what’s involved in their treatment. This is known as being Gillick competent.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Chaperone

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Where ever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Home Visits

If you think you may need a home visit

If you are poorly and think you need a home visit, please call us before 12:30pm on the day.

  • The triage nurse or doctor will always consider your request and ensure you are seen by the most appropriate health care professional in the most appropriate location
  • An Emergency Hospital admission may be organised for the patient via the ambulance service without first seeing the patient, in cases where their medical condition makes that course of action appropriate.
  • Remember: you do not have an automatic right to a home visit. Under their terms of working, GPs are required to consider home visits for medical reasons only.
  • Always provide a current landline/mobile number so that the Doctor or Nurse can contact you.

If you think an urgent home visit is required, please advise the Receptionist. In cases of major injury or critical condition, it may be more appropriate to go directly to Accident & Emergency. If an Ambulance is required, dial 999.

Where home visits are appropriate and worthwhile

  • Terminally ill patients:  those who are at most clinical need
  • Truly bedbound patients:  those who are confined to bed
  • So poorly, the patient would be harmed if moved: those who are at most clinical need.
AppropriateNot appropriate
BedboundNo transport or money  
Terminally illChildren, young people and anyone who is mobile
Would come to serious harm if movedSocial reasons or for convenience

You can also be visited at home by a community nurse if you are referred by your GP. In other cases you can be visited at by a health visitor, if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

  • If we visit you at home and feel that your request was inappropriate, we may inform you so that you use our services more appropriately in the future. Please do not be offended, as we have a duty to use our resources effectively for the safety and benefit of all patients.

Where home visits are not appropriate

Please note this list only includes some examples, and is not exhaustive.

  • Children, young people or anyone who is mobile
  • Lack of money or transport. This is not a medical responsibility. It is up to the patient to organise transport
  • Lack of childcare or been drinking alcohol and not able to drive. This is not a medical responsibility
  • Can’t get out due to bad weather. Remember that medical staff are also affected by snow, ice or bad weather
  • Timed visits between hairdressing and shopping appointments. Patients who are clearly mobile are taking doctors and nurses away from patients with greater need
  • Feeling well, but need a check over to make sure everything is all right. Our priority is seeing those patients who are unwell.
  • Other help may be more appropriate – for example, if you think you are having a heart attack or a stroke, please ring 999.
Myth Fact
It’s my right to have a home visit.Under the GP terms of service, it is actually up to the doctor to decide, in their reasonable opinion, where a consultation should take place.
I should get a visit because I’m old.  Our clinical work does not judge based on age alone.
I can’t bring my child out in this weather. No-one will be harmed by being wrapped up and brought in to the surgery.
The doctor needs to check I’m ready to go into hospital.Paramedics can provide initial lifesaving care, and patients will be cared for appropriately in emergency departments.
 I’m housebound.  Being housebound does not always prevent use of transport.
I live in a care home. Many patients living in care homes still go to hospital outpatients and take trips out.
Can the GP just pop in to see me?We have fully booked surgeries and cannot simply drop everything to visit people at home.

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else.  Please note, you may not be seen if you are more than 5 minutes late for your face-to-face appointment, this will be at the clinician’s discretion and is to ensure we run our appointments on time.

A text message reminder is sent to every patient that has a registered mobile number on their record. If you cannot attend your appointment please reply by texting back: CANCEL. Alternatively, you can click on the link below or you can also contact the surgery by phone. Please note in order to offer the appointment to another patient who might need medical help we need a minimum of 1-hour notice

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