As you know, on Monday, July 12, Boris Johnson set out his plans for lifting lockdown restrictions and “living with COVID” from July 19th.The priority is to keep everyone safe in the workplace while increasing and extending the service to our patients.Unfortunately, there is no telling when things will be “back to normal”, so for the meanwhile, we are learning, adapting and working diligently while planning for the future. The most important thing is to make sure the “full opening” of the Practice happens in a safe environment for staff and patients.
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings
Infection prevention control guidelines to remain in place
While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face-covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
The surgery doors will reopen between the hours of 8.00 am to 6.30 pm at Ferryview Health Centre and Holburne Road Surgery for any queries
However, considering the number of cases on the rise, in order to protect staff and our vulnerable patients, we encourage all requests to be dealt with remotely.
Test requests forms and sample bottles
If you have been advised to have a urine, or stool test, the clinician will send your test request form via post or SMS. You can collect and drop off a sample bottle from the outside of Ferryview surgery:
All other test request forms will be sent on the post or via SMS ( if you have access to a printer)
Only if your test is urgent, the clinician will advise you to attend the surgery.
Please note results can take up to two weeks. You can check your results by signing up for online access or calling the surgery.
Due to the success of our Virtual Walk-In Clinic, the service will continue as ” Telephone Triage”
Our Virtual Walk-In runs from 8.00-12.00 every weekday, for our registered patients, for an on-the-day telephone assessment.
We are aiming to increase our number of Face-to-Face Appointments over the next coming weeks. Patients will have a choice of Telephone or Face-to-Face when booking an appointment.
Our Receptionists are here to support you and guide you to the most appropriate service and help you select the type of appointment. You may be asked a few questions and the receptionist might suggest another professional that could be more appropriate such as:
– Minor Illness Nurse
– Practice Nurse
– Other Healthcare professionals
We are also resuming our online Appointment Booking service. We aim to make available online 25% of our Telephone appointments over the next coming weeks.
Face to Face appointments will be available from the week commencing the 2nd August and can be booked 7 days ahead.