Patient Access

Want advice from your doctor, self-help information or have an admin request?

Same Day and Urgent Appointments

Please note we offer a Walk-in Clinic for registered patients, Monday to Friday. This service runs from 08:00-12:00 pm or until we reach the maximum number of patients.

If you need to speak to a doctor urgently, we have a Duty Doctor On-Call between 12.00 pm – 6:30 pm Monday to Friday. Please note this is for acute and urgent problems only.

To book contact the Practice on 0208 319 5400 or please attend the Practice to book an appointment

Please also note during Walk-In and Duty Call Back clinicians will not be able to deal with:#

  • Requests for repeat medication
  • Requests for extension of medical certificates
  • Requests for re-referrals
  • Any medical reports or letters
  • Proof of attendance for school/work
  • Immunisations/travel vaccinations o
  • Smears

Out of Hours

Please note after 6:30 pm, on the weekend and bank holidays, if you need urgent help, you should access the out-of-hours services as usual by dialling 111 or going to 111 Online

For real life-threatening emergencies such as those below – RING 999

For immediate serious conditions such as the following


  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediate serious conditions such as the following, GO TO the Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

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