Patient Access

Want advice from your doctor, self-help information or have an admin request?

Out of Hours – When we are closed

Please note after 6:30 pm, on the weekend and bank holidays, if you need urgent help, you should access the out-of-hours services as usual by dialling 111 or going to 111 Online

For real life-threatening emergencies such as those below – RING 999

For immediate serious conditions such as the following


  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediate serious conditions such as the following, GO TO the Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Health A-Z

Guide to conditions, symptoms & treatments

Live Well

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Medicines Guide

How medicine works & possible side effects

Care & Support

Options & where to get the best support