To book at either our surgeries, please call us on 020 8319 5400. Our lines are open from 08:00 to 18:30 Mondays to Fridays.

Pre-bookable appointments can be booked with your usual Doctor or Nurse up to 2 weeks in advance via telephone, face-to-face or Online  (signing up for Patient  Access by clicking here)

Routine Appointments

If your condition is non-urgent you should book a routine appointment. We aim to make this within reasonable time frames, but this may vary depending on seasonal changes in demand. You may have to wait longer if you want to see a particular GP. 

Our reception staff will ask about the nature of your problem so they can direct you to a clinician who specialises in the area of your need. If you prefer not to disclose this or if you feel this is personal you may advise our reception so and they will help you make a choice, bearing in mind though that some matters are better dealt with by our extended clinical team of nurse prescribers, practice nurses, health care assistants, clinical assistants, health visitors or nursery nurses rather than the doctors.

Please tell us if you wish for someone to accompany you during an examination or to a private room to discuss any matters. Remember that test results can only be given to the patients directly. If you have difficulties in communication or need interpreters arranged in your language, please advise us at the time of booking. Our appointments times are based on our clinicians dealing with one or two problems in one appointment. 

Same Day /Urgent Appointments/ Walk In

If you feel that you need to see the doctor urgently please note we offer a Walk-in and Wait Clinic for registered patients, Monday to Friday at the Ferryview Health Centre.

This clinic is a "one problem only" service and runs from 08:00-11:00 am ( or until we reach the maximum number of patients)

In addition, we also offer a telephone triage system for acute and emergency problems. You will be asked for a few details regarding your problem and you will get a telephone call back from our duty doctors. You will then be offered advice or an appointment with a doctor depending on the nature of the problem.

Please also note during Walk-In or Duty Call Back clinicians will not able to deal with:

• Requests for repeat medication
• Requests for extension of medical certificates
• Requests for re-referrals
• Any medical reports or letters
• Proof of attendances for school/work
• Immunisations/travel vaccinations o
• Smears

 If you need help with the above issues please contact reception

Emergencies  

 In true or life-threatening emergencies please ring 999 and ask for the London - Ambulance Service.

Home Visits

If you are too ill to come to the surgery you may need to request a home visit, but please remember these are strictly intended for the housebound or bedfast, terminally ill patients and those whose condition will deteriorate with travel.

If you feel too ill to wait in the waiting room please let the receptionist know and we can arrange for you to sit in a separate room. The best care can often be given at the surgery but if you still think you need a home visit please telephone 

0208 319 5400 ideally before 12.00pm.

Our receptionists may need to take some details about what is wrong so that urgent calls can be given priority.

Cancelling Appointments

A text message reminder is sent to every patient that has a registered mobile number on their record. If you cannot attend your appointment please reply by texting back: CANCEL.

You can also contact the surgery by phone or face-to-face to cancel your appointment

Please note in order to offer the appointment to another patient who might need medical help we need a minimum of 1-hour notice.  

Late Cancellations & DNA'S (Did Not Attend)

Please note any patient who fails to cancel or cancels late  2 x appointments during a 12 month period will not be able to pre-book any appointments until up to six months from the date of the last missed appointment. 

During this period patients that need to see a GP or Nurse will be able to attend the Walk-In and Wait Clinic available every weekday between 8am-11am at the Ferryview Health Centre.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting 7 days or less.

Your employer may however require you to complete a Self Certification Form (SC2) which is available either: from your employer, can be downloaded here or on the HMRC website. You can also collect it at either our surgeries.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).