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Appointments

To book at either our surgeries, please call us on 020 8319 5400.

Pre bookable appointments can be booked with your usual Doctor or Nurse up to 2 weeks in advance via telephone, face-to-face or Online by signing up for Patient Online Access. Click here to sign up.

Our lines are open from 08:00 to 18:30 Mondays to Fridays.

Routine Appointments

If your condition is non-urgent you should book a routine appointment. We aim to make this within reasonable time frames, but this may vary depending on seasonal changes in demand. You may have to wait longer if you want to see a particular GP. 

Our reception staff will ask about the nature of your problem so they can direct you to a clinician who specialises in the area of your need. If you prefer not to disclose this or if you feel this is personal you may advise our reception so and they will help you make a choice, bearing in mind though that some matters are better dealt with by our extended clinical team of nurse prescribers, practice nurses, health care assistants, clinical assistants, health visitors or nursery nurses rather than the doctors.

Please tell us if you wish for someone to accompany you during an examination or to a private room to discuss any matters. Remember that test results can only be given to the patients directly. If you have difficulties in communication or need interpreters arranged in your language, please advise us at the time of booking. Our appointments times are based on our clinicians dealing with one or two problems in one appointment. If you feel you need more time that cannot wait for a second, later appointment, please ask our reception about booking a double appointment.

Urgent Appointments

If you feel that you need to see the doctor urgently, please try to contact the surgery as early as possible on the day. Currently we offer a triage system with our duty doctors who may be able to offer advice and/or an appointment on the same day depending on the clinical need, but not necessarily with the doctor of your choice. The receptionist will ask for details of the problem and a telephone number so that we can contact you with any advice or the most appropriate appointment.

Cancelling Appointments

We send a text reminder to every patient, with a registered mobile number, to ask that if they cannot attend the appointment, to reply by texting back: CANCEL. Patients can also contact the surgery by phone or face-to face to cancel an appointment providing they give us a minimum of 1 hour notice.  

Late Cancellations & DNA'S (Did Not Attend)

Please note any patient who fails to cancel or cancels late  2 appointments during a 12 month period will not be able to pre-book any appointments until up to six months from the date of the last missed appointment. During this period patients that need to see a GP or Nurse will be able to attend the Walk In and Wait Clinic available every weekday between 8am-11am at the Ferryview Health Centre. If you have specific problems that you wish to discuss that are preventing you from informing us when you cannot attend for an appointment please call the surgery.

Same Day Appointments

We offer a Walk in and Wait service Monday to Friday. This is a one problem only service and runs from 08:00-11:00 at Ferryview Health Centre. PLEASE NOTE that it may close earlier if we reach the maximum number of patient's that it is safe to see.

If for whatever reason you feel you need to be seen sooner than the first available routine appointment, we have a service that offers same day advice by our duty doctors. You will be asked for a few details regarding your problem and you will get a telephone call back from our duty doctors who may have access to appointments that are not available through reception. You will then be offered advice or an appointment with a doctor depending on the nature of the problem.

Messages

On occasions either you or your doctor may feel a message left for the concerned clinician is appropriate. These can be arranged simply by asking the receptionist to send a message through to the clinician concerned. This route is not suitable for urgent messages or queries. We aim for a turnover time of 3 working days on these messages, but this may well take longer if your preferred clinician works part time. If the clinician is away, you are usually advised of this by the reception, but your message may still be dealt with by a "buddy group clinician" in the absence of your preferred clinician.

Emergencies   

In true or life threatening emergenices please ring 999 and ask for the London Ambulance Service.

Book an appointment via Patient Access

To register for Patient Access you must be a fully registered patient and need a letter from us containing personalised access codes. To get this letter you need to come to Reception with proof of ID and ask for 'Registration for Patient Access'.

Once you have the access codes and instructions you can connect to the EMIS Access website at any time and register.

Book an appointment via Patient Access, our online service. Click here.

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